Question 1

How do I send a surgical case to NavaGation?

Accepted Answer

Please adhere to this video: 
 
https://www.youtube.com/watch?v=zACgnVqAFNc

If you have any other questions, please give us a call at 1-844-628-2428

Question 2

How do I schedule a Planning Review for my case?

Accepted Answer

When your case is planned and ready for review, we will automatically send an email containing a link for you to use to schedule your case review. This link will allow you to see our availability and allow you to schedule your review at your convenience.
 
If you are having troubles, you can call in and speak with Savannah (savannah@navagation.net) and she will be more than happy to help you get the review scheduled with one of our case planners.

Question 3

Can I start a NavaGation case with a fully edentulous patient?

Accepted Answer

Yes, you can. You will need a well-fitting denture and dual scan.

Question 4

I am not sure if my case is a candidate for implants. Can I do an evaluation before I submit all the records?

Accepted Answer

Yes! We certainly can schedule a preliminary evaluation review. We will just need a CT scan.

Question 5

What is your turnaround time for a single tooth guide?

Accepted Answer

3 in house working days from the approval of the review plus 1 day shipping.  7-10 workings days from case submission.
*Day of approval included as a working day, if received before 12pm

Question 6

What is your turnaround time for a Synergy Full-Arch case?

Accepted Answer

10 in house working days from approval of the review. Plus 1 day shipping. 3-4 weeks from case submission.
*Day of approval included as a working day, if received before 12pm

Question 7

How do I book Chairside support?

Accepted Answer

Contact Lena Dooley at 984-281-7770 or lena@navagation.net.

Question 8

Is Chairside support included with the first Synergy case?

Accepted Answer

Yes, excluding travel expenses if outside normal territory.

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